How booking works, from form to pickup

• Dates. The nights you are on the island, and which days are fixed.
• Hotel. Name or area. North, centre and south change the pickup times by up to an hour.
• People. Adults, seniors over 60, and for each child the height in centimetres and age.
• Days you want. Any of the four, or 'advise us'.
• Anything that changes the plan. Naps, a child who is afraid of heights, a wheelchair or stroller, food needs, a child seat size.

Heights matter because every park prices by them; see Phu Quoc with children by age for the bands.

Only after you confirm, and only for the dates and height bands in the confirmed plan. Some combo and show tickets are tied to a date; if you want to keep a day movable for weather, tell us and we keep that ticket until the evening before where the park allows it.

• The driver arrives at your hotel at the time on the plan; be in the lobby five minutes before.
• Carry the tickets we send; at Hon Thom the cable car gate checks them.
• Keep the plan on your phone offline. It has the meeting point and the latest return time.
• If a child is unwell, tell us before pickup and we move the day if we can.